Good, respectful NHS care for older people is still too patchy

Jacqueline Morris, Chair, British Geriatrics Society Policy Committee)
St Mary's Hospital, London W2 1NY
David Beaumont
Honorary Secretary, BGS
Queen Elizabeth Hospital, Gateshead NE9 6SX
David Oliver
Deputy Hon Secretary, BGS
Institute of Health Sciences, University of Reading RG1 5AN

Our population is ageing. The need to pay for decent care for older people becomes more pressing, and last month’s Wanless report recommended how to provide long term care fairly.(1) But what is decent care? The national standards for the health, treatment, and social care of older people in England—set in 2001 in the national service framework (NSF) for older people—provide a good grounding. Last week the UK national director for older people, Professor Ian Philp, presented the next steps for the framework in the report A New Ambition for Old Age, which examined how the framework is being implemented and announced new aims and targets.(2)

The national service framework for older people set out eight standards to improve the experiences of older people and their carers who are using health, social care, and other services (box 1). A standard on medicines management followed later. Last week’s report added a further 10 programmes for implementing the framework, under three important and timely themes: dignity in care, joined up care, and healthy ageing.

What has improved since the framework was launched five years ago? A third of older people needing intensive daily help in England now receive this in their own homes rather than in residential care; delayed discharge from acute hospitals has been reduced by more than two thirds; and specialist services for people with stroke and for those prone to falls continue to improve.(2) In 2000-1, 12<thin>900 of people aged 60 and over who had attended NHS stop smoking services had successfully quit smoking a month later; this total rose to 42<thin>900 in 2003-4. And uptake of influenza immunisation among those aged 65 and over rose from 65% in 2000-1 to 71% in 2003-4.(2)

Such health gains now need to be built on, however, with campaigns to promote among older people greater physical fitness, reduced obesity, and better management of sensory impairment and incontinence. These campaigns could be run by voluntary organisations such as Age Concern and Help the Aged and be supported by teams in primary and secondary care. Furthermore, many targets set in the overall NHS plan are still directed mainly at younger people and largely ignore the milestones set in the national service framework for older people.

Other national service frameworks were supported with new monies, and despite older people being the prime users of primary care, secondary care, and social services and having benefited from a reduction of four hour waits on trolleys, investments have not been made in more specific services such as general hospital care for older people or an effective continence service.(3)

A New Ambition for Old Age(4) addresses the issues identified by Living Well in Later Life(5) as well as the Wanless report.(1) It is understood that care for older people is still not sufficiently integrated: it is sometimes patchy, with limited progress against the framework’s targets, and with too many mismatches between needs for and provision of care. For example the 2006 national sentinel audit on falls shows that 25% of acute trusts are still not contributing to a coordinated multiprofessional falls service. How could care be better integrated? The increasing emphasis in the NHS on moving patients rapidly through the emergency system towards discharge—a hit and run approach—may benefit younger people at the expense of effective planning and comprehensive specialist assessment of the frail and old.(4) Shortfalls in community services, poor communication, and disjointed planning between hospitals and the community often lead to inadequate care after discharge from hospital.

The report proposes new targets and protocols for emergency responses to crises caused by falls, delirium, stroke, and transient ischaemic attacks. For example, everyone having a stroke should soon be seen at a specialist neurovascular clinic within one week: currently about half are seen by two weeks. Such targets must not be achieved at the expense of other effective health care, however. Contributory illness must be detected and managed appropriately—in hospital if necessary—and not used as a reason to deny frail older people the comprehensive, specialist, multidisciplinary assessment and care that they need.

Such care also needs to be offered in appropriate environments, without multiple moves between wards, and with timely discharge back to the community. Although intermediate care (box 2) in the NHS is expanding, it is not yet keeping pace with the rapid and continuing closure of rehabilitation beds(6) and offers only patchy input from specialists.(7)

Better coordination of care for people with complex needs will be achieved by strengthening commissioning arrangements between the NHS and local authorities, to ensure that social care is not provided without medical problems being treated, by developing managed networks and building on successful developments in intermediate care. Teams of health and social care providers will see, treat, help, and review older people with complex problems ,as set out in the primary care white paper.(8) (9) The establishment of a seven point plan to improve dignity in care(4) for enhanced personal end of life care and managed care networks is to be welcomed. This will help teams with ongoing review and person centred care of frail elderly people.
Older people with mental health problems such as dementia and depression often have particularly complex needs and are increasingly common in hospitals and care homes, but the separation in the NHS of medical specialties from psychiatry is hampering the provision of effective, humane, and responsive services. Many of these patients present with acute medical problems, particularly delirium, and may be mismanaged. In addition, they are often treated insensitively in mixed sex accommodation and by staff who do not fully understand or know how to plan and organise appropriate care for long term conditions. Half of the patients with moderately severe dementia who enter hospital with acute illnesses such as a chest infections die within six months of admission and fail to receive appropriate palliative or end of life care.(10)

Overt age discrimination is now uncommon in UK health and social care, but A New Ambition for Old Age describes how some staff still show deep rooted negative attitudes and negative behaviours towards older people. To tackle this, each NHS setting providing care for older people will have to nominate a member of staff to take responsibility for protecting and promoting the dignity of older people. The dignity of older frail patients is infringed every day in a many different ways. For example, in hospitals they are often asked to use bedpans and commodes behind curtains which provide inadequate privacy; not closing properly and allowing other people to see, hear, and smell what they are doing. The British Geriatrics Society has repeatedly expressed its concerns over this type of neglect, loss of dignity, and infringement of human rights.

This report contains much that is praiseworthy. It acknowledges that genuine transformation in attitudes to and systems of care for older people requires a variety of approaches over time and cannot be achieved by simplistic target setting, albeit of important targets. We hope that the levers set out in this report really convince providers of health and social care to reorganise their priorities.

1. Wanless D. Securing good care for older people: taking a long-term view. London: King’s Fund, 2006. www.kingsfund.org.uk/resources/publications/securing_good.html (accessed 24 Apr 2006).
2. Department of Health. National service framework for older people. London: DoH, 2001. www.dh.gov.uk/assetRoot/04/07/12/83/04071283.pdf (accessed 24 Apr 2006).
3. Department of Health. The NHS plan. London: DoH, 2002. (Cm 4818-I.) www.dh.gov.uk/assetRoot/04/05/57/83/04055783.pdf (accessed 24 Apr 2006).
4. Department of Health. A new ambition for old age. Next steps in implementing the national service framework. A resource document from Professor Ian Philp, National Director for Older People. London: DoH, 2006. www.dh.gov.uk/assetRoot/04/13/39/91/04133991.pdf (accessed 24 April 2006).
5. Healthcare Commission, Commission for Social Care Inspection, Audit Commission. Living well in later life. London: Healthcare Commission 2006. www.healthcarecommission.org.uk/assetRoot/04/02/46/42/04024642.pdf (accessed 24 Apr 2006).
6. British Geriatrics Society. Intermediate care: guidance for commissioners and providers of health and social care. Revised 2004. www.bgs.org.uk/Publications/Compendium/compend_4-2.htm (accessed 27 Apr 2006).
7. Barrett J. Rehabilitation bed survey 2005. England Council update. BGS Newsletter Online. March 2005. www.bgsnet.org.uk/Mar06NL/8_rehabilitation.htm (accessed 24 Apr 2006).
8. British Geriatrics Society Primary and Continuing Care Special Interest Group. Geriatricians and the management of long term conditions. February 2005. www.bgs.org.uk/Publications/Publication%20Downloads/Ref_Management%20of%20LTC.doc (accessed 28 Apr 2006).
9. Department of Health. Our health, our care, our say: a new direction for community services. London: DoH, 2006. (Cm 6737.) www.dh.gov.uk/assetRoot/04/12/74/59/04127459.pdf (accessed 28 Apr 2006).
10. Sampson EL, Gould V, Lee D, Blanchard B. Differences in care received by patients with and without dementia who died during acute hospital admission: a retrospective case study. Age Ageing 2006;35:187-9.