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New from NICE – People’s experience in adult social care services

NICE has launched a new guideline on People's experience in adult social care services: improving the experience of care and support for people using adult social care services. It covers good practice in the care and support of all adults who use services and aims to improve their experience of services. People who use services were involved in the development of the guideline and the recommendations are based on what they consider to be important in their care and support.

This guideline covers the care and support of adults receiving social care in their own homes, residential care and community settings. It aims to help people understand what care they can expect and to improve their experience by supporting them to make decisions about their care.

The guideline includes recommendations on:

  • providing information
  • assessing care and support needs and care planning
  • providing care and support
  • staff skills and experience
  • involving people who use services in service design and improvement

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