Organising care at the NHS front line
(King's Fund, 3 May 2017) Organising care at the NHS front line - who is responsible?
This report, published by the King's Fund, looks at the reality of caring for acutely ill medical patients at the NHS front line and asks how care in hospitals can be improved.
It comprises a series of essays by frontline clinicians, managers, quality improvement champions and patients, and provides vivid and frank detail about how clinical care is currently provided and how it could be improved. The essays are introduced and summarised by Chris Ham and Don Berwick and the report serves as the starting point of an ongoing appreciative inquiry into improving care processes, particularly for acutely ill medical patients.