Remote consultations during COVID-19 and beyond

Fact sheet
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British Geriatrics Society
Date Published:
26 February 2021
Last updated: 
01 March 2021

During the COVID-19 pandemic, virtual clinics and remote consultations have replaced face-to-face appointments in many settings. This brings about a unique set of challenges for healthcare professionals working with older people. This resource aims to bring together useful sources of guidance, advice and information on carrying out safe, effective and successful remote consultations.

  • eConsult
    eConsult is the first online consultation service to be integrated with the NHS App. It makes form-based remote consultations available at around a quarter of GP practices in England. Patients can use this forms-based service to request GP advice without the need to book an appointment or contact your practice face-to-face or by telephone.
  • Attend Anywhere/Near Me
    Attend Anywhere is a video consultation appointment service currently being trialled or used by the NHS in healthcare settings across England, Wales and Scotland (known in Scotland as Near Me). It aims to reduce the need for patients to travel to appointments, while integrating into existing care pathways and workflows. The Scottish Government has published an evaluation report of Near Me.


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