Day 1
- 10.30 Welcome & Feedback on Self Assessment
- 10.50 Patient Story
- 11.00 Complexity
- 11.20 Patient Story Part 2
- 11.30 The Structure of Improvement
- 11.50 Pull the Lever
- 12.20 Systems Thinking & Activity
- 12.40 Improvement Methods
- 13.00 The 5Ps
- 13.10 Themes and Global Aims
- 14.10 Process mapping
- 15.10 Theory of Constraints
- 15.20 The Model for Improvement
- 15.30 Specific Aims Activity
- 15.50 M & M Challenge
- 16.20 Measurement + activity
Day 2
- 09:30 Welcome back & Recap of Yesterday
- 09:50 Deming: System of Profound Knowledge
- 10:05 The Psychology of Improvement & Behaviour Change
- 10:45 Dots
- 10:55 Change Ideas
- 11:20 Time Series Data
- 11:30 Understanding Variation
- 12:10 SPC Charts
- 13.20 Capacity & Demand
- 14.10 Marshmallow Challenge
- 15.10 Spread & Sustain
- 15.30 Sheffield MCA and an approach to improvement
- 15:50 Self Assessment