Care homes in Wales: Your questions answered

Fact sheet
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British Geriatrics Society
Date Published:
19 March 2019
Last updated: 
19 March 2019

The Older People’s Commissioner for Wales has published a new information guide for older people and their families to provide simple answers to common questions about moving into, and living in, a care home.

The guide covers a wide range of topics, including finding a care home that meets your needs; the information that should be available from a care home; having a say in decisions; activities and socialising; accessing health care; and what to do if you are unhappy with a care home.

The guide will help to ensure older people throughout Wales have a better understanding of their rights when living in a care home, and contains information on a wide range of topics including finding a suitable care home, paying for care, having a say in decisions, activities and socialising, and what someone can do if they are unhappy with the care and support they are receiving.

To develop the guide, the Commissioner’s team met and spoke with older people at a series of engagement events throughout Wales, to hear directly from them about the questions they had about moving into and living in a care home. The Commissioner also worked with care providers and other stakeholders to ensure the information included within the guide would provide answers to the questions they were often asked by residents.

Older People’s Commissioner for Wales, Heléna Herklots CBE, said:

"I have continued to monitor and scrutinise health boards and local authorities to ensure they are delivering on the commitments they made following the review into the quality of life and care of older people living in care homes that was undertaken by my office, as well as continuing to engage with care providers throughout Wales.

“But alongside this important work, I also wanted to empower older people and their families by providing them with the information they have told me they want and need when moving into or living in a care home. 

“That’s why I have published my new care home guide, to support older people and their families at what can often be a difficult time.”

Over 6,000 copies of the guide have been distributed to local authorities, health boards and third sector organisations – including Age Cymru, Alzheimer’s Society and RNIB Cymru – to ensure they can be easily accessed by older people and their families.

If you would like to receive a copy (or copies) of the guide, please call 03442 640 670 or email ask [at] olderpeoplewales [dot] com.

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